Diploma in Aviation Management (3 months)

Diploma in Aviation Management

SYLLABUS

1: Introduction to Aviation Industry

• History & evolution of aviation
• Types of airlines (Full service, Low cost, Charter)
• Airport types & classifications
• Aviation organizations (ICAO, IATA, DGCA)
• Roles in airline & airport management

2: Airport Operations Management

• Airport layout & infrastructure
• Terminal operations
• Runway & apron management
• Ground handling operations
• Baggage handling systems
• Airport security basics

3: Airline Operations Management

• Airline operational structure
• Flight scheduling & dispatch basics
• Crew management (Cabin & cockpit crew)
• Load & trim fundamentals
• Flight turnaround process

4: Passenger Handling & Customer Service

• Check-in procedures
• Boarding & arrival process
• Special passenger handling (PRM, UMNR, VIP)
• Customer service skills
• Conflict & complaint handling

5: Airline Reservation Systems (CRS/GDS)

• Introduction to CRS & GDS
• Amadeus / Galileo / Sabre (basic user level)
• Ticket booking process
• PNR creation
• Fare types & ticket rules

6: Aviation Safety & Security

• Safety Management System (SMS)
• Airport security procedures
• Emergency handling basics
• DGCA safety regulations
• Human factors in aviation

7: Aviation Law & Regulations

• Aviation regulatory framework
• Role of DGCA, ICAO, IATA
• Passenger rights
• Airline liability
• Safety & compliance norms

8: Aviation Marketing & Finance

• Airline marketing strategies
• Revenue management basics
• Pricing & fare structure
• Cost control in airlines
• Aviation economics overview

9: Soft Skills & Professional Development

• Communication skills
• Grooming & professional etiquette
• Interview preparation
• Resume & presentation skills
• Workplace ethics